Refund Policy
Effective date: July 3, 2026
Important: Energy Customer Care LLC is a free comparison and referral service. We do not charge consumers for comparing providers. If you have a billing dispute with an energy or internet provider, please contact that provider directly.
1. Overview
Energy Customer Care LLC is an independent comparison and referral service. We do not directly sell, supply, or bill for energy or internet services. Our role is to connect consumers with third-party providers. Please read this Refund Policy carefully to understand your rights and our obligations.
2. Referral Service — No Direct Charges
Because Energy Customer Care LLC operates as a free comparison and referral service, we do not charge consumers directly for our comparison or referral activities. If you have been billed by a third-party energy or internet provider following a referral from our service, any refund requests must be directed to that provider.
3. Eligibility for Refunds
In the event that Energy Customer Care LLC has charged you directly for a specific paid service or product (e.g., a premium consultation or report), you may be eligible for a refund under the following conditions: • The request is made within 14 days of the original charge date. • The service or product was not delivered as described. • A technical error resulted in a duplicate or incorrect charge. Refund requests made after 14 days of the charge date will not be considered unless required by applicable law.
4. Non-Refundable Items
The following are not eligible for refunds: • Services that have been fully delivered and used. • Charges made by third-party energy or internet providers — these must be resolved directly with the provider. • Fees incurred due to customer error (e.g., selecting the wrong plan or provider). • Any promotional or discounted services that were explicitly marked as non-refundable at the time of purchase.
5. How to Request a Refund
To request a refund, please contact us within the eligible timeframe using the details below. Include the following information in your request: • Your full name • Email address used at the time of the transaction • Date of the charge • Amount charged • Reason for the refund request • Any supporting documentation (e.g., receipt, screenshot) We will review your request and respond within 5–7 business days.
6. Refund Processing
Approved refunds will be processed to the original payment method within 7–10 business days of approval. Processing times may vary depending on your bank or payment provider. Energy Customer Care LLC is not responsible for delays caused by third-party financial institutions.
7. Disputes
If you believe a charge was made in error and we are unable to resolve the matter directly, you may contact your bank or credit card provider to initiate a chargeback. We encourage you to contact us first so we can work toward a resolution quickly.
8. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after any changes constitutes your acceptance of the revised policy.
9. Contact Us
For refund requests or questions about this policy, please reach out to us: • Email: [email protected] • Phone: (888) 307-2776 • Address: 5829 Littlestone Ct, North Fort Myers, FL 33903 • Hours: Monday – Friday, 09:00 am – 05:00 pm
Have a Question About a Refund?
Our team is here to help. Reach out and we'll respond within 5–7 business days.